As a buyer of air ambulance services, you do not pay anything to use this site. The air ambulance providers pay a nominal transaction fee when they provide you with a quote.

You will need the current location of the patient, where the patient needs to be transported to, the medical condition of the patient, who is recommending the patient be transported, the patients age and sex, if the patient has a communicable disease and if so, what kind, how you will pay for the evacuation and information on how the provider may contact you.

You will automatically be taken to your personal home page where you will have access to the following features:

Every insurance company is different. Please call the emergency contact numbers on the back of the insurance card or check your policy to verify coverage.

We ask all providers to respond within four hours of receiving your request. However, you may receive a quote within a matter of minutes.

You will be notified by e-mail every time you receive a quote. When received, quotes are instantly posted to “View Request History” on your personal home page.

A broker is a person who facilitates the buying and selling of air ambulance services. Most brokers are tied to preferential networks which pay them commissions based on the price of your contract. These commissions can often contribute to the large disparity in pricing that may be seen from one air ambulance to another.

Assistance companies or medical professionals who buy air ambulance flights on a regular basis typically choose the provider who is best qualified to carry out a mission based on medical competence/staffing, aviation company/aircraft safety record and then considerations such as price, number of fuel/tech stops, convenience for the passenger/family etc.

A provider’s profile is provided as part of every quote. Each time a provider responds to a quote they are asked to update their profile to ensure it is accurate and up-to-date. AirAmbulanceBroker.com will remove any provider that has been complicit or grossly negligent in providing false information. Additionally, AirAmbulanceBroker.com features a customer satisfaction rating system based solely on air ambulance customer feedback. Over time, this system will help identify the best and poorest performing providers. It is important for you to complete the surveys during the quoting process. This will ensure your feedback contributes to the promotion of the best providers.

AirAmbulanceBroker.com provides links to aviation and medical credentialing organizations. All the organizations we provide links to adhere to a set of best practices for their membership companies. Many times, accreditation/certification from these organizations ensures independent verification of best practice compliance. Providers will indicate in their quote whether or not they subscribe to these organizations.

The air ambulance providers pay a nominal transaction fee when they provide you with a quote. There are no hidden charges, commissions, advertising fees etc.

There are many factors that an air ambulance operator must consider when taking additional passengers. Those may be the size of the aircraft, how many medical crews are traveling with the patient, how many people the aircraft is registered to carry, aircraft weight restrictions, how stable the patient is, the company’s policy etc. You can indicate if you wish to be a passenger when requesting a quote. However, it is best to limit the number of additional passengers when sending your request for a quote. Some times operators may elect not to respond if they cannot carry the amount of additional passengers you request. You should wait to discuss this with the provider. However, passengers in addition to the patient are absolutely necessary indicate the requirement when submitting your request for a quote.

If the patient has limited mobility but is stable, they may qualify for a medical escort on a commercial airline. We suggest you seek advice from a medical professional, talk to the prospective airline regarding their policies on medical accompaniment and/or assistance and your personal physician in your home state/country.

This is possible if there are changes to the requirements on which a quote was provided. As examples:

1. The patient’s condition has deteriorated since your initial provision of medical information. Therefore, the provider may need to send additional or higher level of medical specialist to look after the patient. This is an added expense which will be reflected in the price.
2. If a provider has changed aircraft to accommodate any change in your initial provision of information it is likely that the price will change. It is real important to be as accurate as possible during the initial request for a quote.

Make sure you read the Terms and Conditions section of the provider’s quote to ensure you understand what is or isn’t included in the price.

If you are paying for the flight, you will likely be required to pay prior to the flight using a credit card, wire transfer or other means of financial guarantee.

Prices are typically between USD$20,000 and $100,000, but can go much higher. There can be a large disparity in the quotes received based on such factors as size/type of aircraft, proximity of the aircraft to the patient, qualifications of the medical crews (EG doctor versus nurse) etc. AirAmbulanceBroker.com allows you to compare like-for-like services which may help you determine why one company’s price differs from others.

Those arrangements can be made by the air ambulance provider if it is a part of your overall request for services. Otherwise you will be responsible for making those arrangements.

There is no way to guarantee providers will quote on your request. However, if you do not receive a response within four hours we suggest submitting a new request and consider reevaluating how quickly you require an evacuation and/or how many additional passengers you require. These two factors and aircraft availability have the greatest impact on whether a provider can respond to your request.

AirAmbulanceBroker.com works with providers in virtually every region of the world.

AirAmbulanceBroker.com does not own or have ownership interests in any aircraft or aircraft operators. With our years of expertise we provide the tools, resources and contacts to help you find the best provider for your requirements.

AirAmbulanceBroker.com surveys every site user after the completion of their flight. That survey includes a few short questions such as overall satisfaction, accuracy of quote and others. Once an air ambulance provider has been rated by five different users the site will display all of the provider’s ratings.

We do not publish satisfaction ratings until we have a minimum of five client surveys to calculate the providers rating. We want to be fair to all parties ensuring that decisions are not based on ratings that were derived from isolated, unusually positive or negative incidents.

Medical direction through an aviation medicine physician or flight physician is important to ensure that the company abides by a recognized medical standard or best practice that is published, trained to, monitored and updated.

AirAmbulanceBroker.com recommends that in evaluating providers look closely at both the aircraft and medical standards. If you are considering a provider with a contracted crew be sure the company’s aircraft and medical standards are the same or better than that of a quote from a provider that employs the aircraft, medical crew and medical director.

An assistance company typically works with insurance companies and or corporations to manage the care and medical logistics associated with members or employees should they become ill or injured while living or traveling abroad If you are not a member or your travel insurance does not contract with an assistance company, many will still help you in coordinating an air ambulance, however, there will most likely be a percentage or flat fee added to the air ambulance price for their coordination activity. If you are not comfortable working directly with air ambulance companies, an assistance company can be a good solution.

Professional buyers of air ambulance services such as assistance companies, hospital case managers, brokers and others use the site to compare like-for-like features for all air ambulance providers that respond to a quote request. The site creates a unique, automated environment, offering value for both buyers and sellers of air ambulance services. The site includes unique features such as preferred provider searches, empty leg alerts, historical reference data, provider satisfaction ratings and feedback to air ambulance providers.

As a buyer of air ambulance services, you do not pay anything to use this site. The air ambulance providers pay a nominal transaction fee when they provide you with a quote.

You will need the current location of the patient, where the patient needs to be transported to, the medical condition of the patient, who is recommending the patient be transported, the patients age and sex, if the patient has a communicable disease and if so, what kind, how you will pay for the evacuation and information on how the provider may contact you.

When you register you will automatically be taken to your personal home page where all of your AirAmbulanceBroker.com account information resides. Your account gives you access to the features:

• Search for Air Ambulance Providers: This feature takes you through a questionnaire that becomes the basis for air ambulance providers to provide you with quotes. It is electronically sent to all providers that serve the area where you require an evacuation.
• View Request History: All provider quotes will be posted to this area. The results from all previous requests will be maintained here as well.
• View/Edit My Profile: Allows you to update your personal and company account information as necessary.
• Change My Password: Manage your password
• Preferred Providers: You may populate this section with your preferred providers or any providers that you have negotiated preferential pricing. Simply send your company account number to your providers and ask that they register with www.AirAmbulanceBroker.com. Once they register as a provider they can populate their preferred clients section with your details. From this point forward you can manage which providers to add/delete at your discretion.
• View Empty Legs: Providers may submit empty leg’s to the site at their discretion. You can view all empty legs and request quotes for those legs similarly to requesting a standard quote. You may also request empty leg advisories so you can keep up-to-date with the latest opportunities.

In your profile you have the ability to populate your account with specific preferred providers. When you submit your requests for quotes, your provider network will know that the request has come from your company thereby allowing them to quote in line with your preferred pricing.

If you have NOT elected to populate a preferred provider profile the provider will not see your name or contact details until you "select" the provider you are going to use. Only the selected provider will receive your contact details.

By following the prompts after you select a provider, the system will send a response to those not winning the quote explaining why they lost the opportunity. Your name/company name will remain anonymous. If you have further questions on confidentiality please see Privacy Policy.

No, AirAmbulanceBroker.com only registers active air ambulance providers.

Only organizations that contract for aircraft and use their own medical crews in regions of the world known to be lacking in air ambulance providers. EG. China, Mongolia etc.

This can be achieved. There are many different types of operating systems and software that need to be evaluated. Please contact AirAmbulanceBroker.com for an evaluation of your specific application.

A provider´s profile is provided as part of every quote. Each time a provider responds to a quote they are asked to update their profile to ensure it is accurate and up-to-date. AirAmbulanceBroker.com will remove any provider that has been complicit or grossly negligent in providing false information. Additionally, AirAmbulanceBroker.com features a customer satisfaction rating system based solely on air ambulance customer feedback. Over time, this system will help identify the best and poorest performing providers. It is important for you to complete the surveys during the quoting process. This will ensure your feedback contributes to the promotion of the best providers.

Every operator is different. There is a function within the site to limit your search to charter aircraft without medical crews.

The air ambulance providers pay a nominal transaction fee when they provide you with a quote. There are no hidden charges, commissions, advertising fees etc.

We do not publish satisfaction ratings until we have a minimum of five client surveys to calculate the provider’s rating. We want to be fair to all parties ensuring that decisions are not based on one or two comments that could potentially reflect out-of-the-ordinary situations (positive or negative). The longer the site is in operation the satisfaction ratings will become more robust and meaningful.

There is no way to guarantee providers will quote on your request. However, if you do not receive a response within four hours we suggest submitting a new request and consider reevaluating how quickly you require an evacuation and/or how many additional passengers you require. These two factors and aircraft availability have the greatest impact on whether a provider can respond to your request.

Seekers have:

• The ability to search previous quotes and data allowing for comparative benchmarks.
• The ability to compare like-for-like features for every quote provided.
• The ability to narrow search criteria to preferred providers.
• The opportunity to engage empty legs for existing requirements.
• Peace of mind knowing that there is no commercial biased to put one provider over another. Selections are 100% decided by you.
• Peace of mind knowing that quotes are not inflated by broker or middle man commissions.

Provider benefits include:

• Automated quoting system eliminating the need for faxing quotes.
• Automated feedback on unsuccessful quotes.
• Expose empty legs to hundreds of buyers on a daily basis.
• Register to receive quotes and post empty legs for free.
• Targeted advertising to capture frequent buyers of air ambulance services.
• Low cost access to qualified leads. See all requests but only pay if you quote.

You may register and post empty legs for free. If you choose to submit quotes for buyer requests you will be asked to pay a small transaction fee. You may pay this fee in advance, in the form of credits or you may pay at the time you wish to submit the quote. All payments are via credit card.

No, we simply facilitate the initial introduction of buyers and sellers. Once a buyer (Seeker) selects a provider, contact details are automatically exchanged and the financial transaction is direct, between the seeker and provider.

Your registration details are sent to the site administrator. The site administrator will review your profile to ensure all information submitted is acceptable and appropriate for publishing on the site. Once it is approved, you will be sent an e-mail confirming your active account status and your eligibility to begin receiving quotes.

View Pending Request for Quotes: All requests for quotes (RFQ) and associated details will show under this tab. They will remain there until a RFQ time for response has expired.

View Past Quotes: You can view all quotes you have responded to including those you lost and the reasons why.

Manage My Profile & Aircraft: When you register you will populate this section with all the specifics about your operation and aircraft. Buyers/Seekers will see much of this information when you submit a quote. It is important to be specific and accurate as it can help differentiate you over other providers.

Change My Password: Change your password as necessary.

Manage My Preferred Clients: If you have negotiated preferential rates with select clients or have a working relationship with regular service buyers you can populate this section with their customer code. This code will ensure you receive requests and are notified when that provider requests a quote. If you are unsure of your client’s customer code simply contact them and ask for their customer code associated with Preferred Providers.

Post Empty Legs: This is a great tool for reaching hundreds of buyers on a regular basis. You can post all of your empty legs for free. If a client is interested you will receive an RFQ in the same fashion as other inquiries but referencing your empty leg.

They system offers flexibility to the buyer. They will see your contact details if they elect to contact you for more information. There is also a function that allows the buyer to send their contact details to you. Remember, each quote has an automated reference number. The site also gives you the ability to post your quote or unique reference number.

If you are not selected by a Buyer/Seeker we have implemented a query which attempts to identify the reason(s) another provider was selected. If the Buyer/Seeker completes this survey, the feedback will be sent to you. You may also view this feedback on a historical basis.

The client and aircraft profile includes the most important criteria that regular buyers evaluate when selecting an air ambulance provider. When you populate your client and aircraft profile, be sure to include as much information as possible. If you elect not to include certain fields and another provider does, that may be the deciding/winning factor for a Buyer/Seller.

AirAmbulanceBroker.com has added a provider satisfaction rating system. Over time and with feedback, you will develop a profile that reflects your customers’ experience. Professional buyers will be able to see your satisfaction rating. If you continuously achieve a high satisfaction rating it is fair to assume that professional buyers will consider adding you as a preferred provider.

When a Buyer/Seeker completes a mission with you they will be sent an e-mail with a short survey. That survey is weighted 50% on the Buyer/Seeker’s overall satisfaction. The other components of the survey include the Buyer/Seeker’s perception of the accuracy of the information provided and their willingness to refer your business. A satisfaction rating will not be published until you have received five (5) ratings. This rating system was derived to ensure the best performing providers are highlighted over the poorest performing providers. This can become a great differentiator for your operation.

No, the ratings are based on actual client feedback and the site administrator has no input into those ratings. If you believe the rating was a result of malicious intent or in breach of the site’s terms and conditions please contact the site administrator via the ‘Contact Us’ tab in the header.

No. Only the Seeker can see the quotes submitted by each provider. AirAmbulanceBroker.com recommends that you submit your best offer the first time around

This is a breach of the site´s terms and conditions and any person/company that is identified as complicit or actively involved in such activity will be barred from future use of the site. Please report any suspicious activity to the site administrator via the "Contact Us" page.

No, AirAmbulanceBroker.com only registers active Air Ambulance providers. Brokers may use the site as a Seeker.

Only organizations that contract for aircraft and use their own medical crews in regions of the world known to be lacking in air ambulance providers. EG. China, Mongolia etc.